Shipping Policy
Welcome to Platinum JAKS! We’re excited to get your favorite clothing and accessories to you as quickly and safely as possible. Please read our shipping policy below to understand how we handle your orders.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates
We offer standard, expedited, and express shipping options at checkout. Shipping charges for your order will be calculated and displayed at checkout.
Domestic Shipping
We currently ship all over Canada. Orders with PO Boxes or APO/FPO addresses will be shipped via USPS.
International Shipping
We ship internationally to select countries. International shipping rates and times vary depending on your location and will be shown at checkout.
Customs, Duties, and Taxes:
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Store Name] is not responsible for these charges if they are applied and are your responsibility as the customer.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to update.
Missing or Delayed Packages
If your package hasn’t arrived within the estimated time, please:
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Check the tracking info.
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Contact the carrier for updates.
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Reach out to us at [your support email] if you still need help.
Contact Us
If you have any questions or concerns regarding your shipment, feel free to email us at support@platinumjaks.com or use the Contact Us form on our website.
Thank you for shopping with Platinum JAKS! We appreciate your support.