Frequently Asked Questions (FAQ)
We’re here to make shopping with Platinum JAKS fun and stress-free! If you have questions, check out the answers below. If you still need help, don’t hesitate to reach out!
🛍️ Orders
Q: How can I check the status of my order?
A: Once your order ships, you’ll receive a tracking number via email. You can use that link to see real-time updates.
Q: Can I cancel or change my order?
A: We try to process orders quickly, but contact us at [your email] as soon as possible and we’ll do our best to help before it ships.
🚚 Shipping
Q: How long does shipping take?
A: Standard shipping usually takes 5–7 business days, but faster options are available at checkout.
Q: Do you ship internationally?
A: Yes! We ship to select countries. Shipping fees and delivery times will be calculated at checkout.
Q: What if my package is delayed or missing?
A: Check the tracking link first. If it’s been longer than expected, email us at [your email] and we’ll help track it down.
🔄 Returns & Exchanges
Q: What is your return policy?
A: You can return eligible items within 30 days of delivery, as long as they’re unworn, unwashed, and in original condition. Read our full Returns & Exchanges Policy.
Q: How do I exchange an item?
A: Just contact us and we’ll help you swap it for the right size or style! Exchanges must meet the same conditions as returns.
Q: Are return shipping costs covered?
A: If the return is our fault (like a damaged or wrong item), we’ve got you covered. Otherwise, return shipping costs are the customer’s responsibility.
👗 Products & Sizing
Q: How do I know what size to order?
A: Check out our Size Guide on each product page! If you’re still unsure, feel free to message us for help.
Q: Will an item be restocked?
A: Possibly! Popular items can sell out fast. Follow us on socials or subscribe to our newsletter to stay in the loop on restocks and new drops.
💌 Contact & Support
Q: How can I reach customer service?
A: Email us anytime at support@platinumjaks.com or fill out the Contact Us form. We aim to respond within 1–2 business days.
Still wondering about something?
Slide into our inbox at support@platinumjaks.com — we’ve always got your back 💕