Returns & Exchanges Policy
We want you to love your purchase! If something isn’t quite right, we’re here to help. Please read our returns and exchanges policy below.
Eligibility for Returns
We accept returns on unused, unworn, unwashed, and undamaged items with original tags and packaging within 30 days of the delivery date.
To be eligible for a return:
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Item must be in its original condition.
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Must include the original packaging and tags.
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Proof of purchase (order number or receipt) is required.
Non-Returnable Items
Unfortunately, we cannot accept returns or exchanges on the following:
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Final sale items
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Gift cards
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Earrings or other pierced jewelry (for hygiene reasons)
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Customized or personalized items
How to Start a Return
To initiate a return, please email us at [your email address] with your order number and the reason for the return. We’ll provide instructions and a return shipping label (if applicable).
Return Shipping Costs
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If the return is due to a damaged or incorrect item, we’ll cover the return shipping costs.
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For all other returns, the cost of return shipping will be deducted from your refund, unless otherwise stated.
Refunds
Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed to your original method of payment within 5–10 business days.
Please note: Original shipping charges are non-refundable.
Exchanges
Need a different size or color? We’re happy to help!
To exchange an item:
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Contact us at support@platinumjaks.com to confirm availability.
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Send the original item back (we’ll provide instructions).
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We’ll send out your exchange as soon as we receive the original item.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and your order number so we can make it right.
Still Have Questions?
Reach out to our friendly support team at support@platinumjaks.com or use the Contact Us form on our website. We’re happy to assist!
Thank you for shopping with Platinum JAKS! Your satisfaction is our priority.